What is TajOnline.com™?
TajOnline.com™ is an online store providing a worldwide service for sending gifts to India and for delivery of products in the United States.

How soon can you deliver?
Our goal at TajOnline.com™ is to ensure delivery on the chosen day. We call this day the "Preferred Delivery Day". We understand that you would want your gift delivered on someone's birthday and not a day later so we make sure that we meet the Preferred Delivery Day Deadline.

We generally need 3 working days to process the order and ensure that happens, but in case you happen to be late, we will try hard make sure that the delivery can take place within 24 - 48 hours at no extra charge ( if this is not possible, we will deliver as soon as we can). Generally metro cities like Mumbai, Delhi, Madras, Calcutta and Bangalore require a shorter lead time of 2 days and other towns and cities require a lead time of 3-4 days. Some products like electronics, custom made products and out of stock products can take upto 3 to 4 weeks to get delivered. Delivery time is generally mentioned next to the product. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer.

What is the method of payment and ordering?
TajOnline.com™ is an internet based service and hence it is necessary for you to order directly from this web site. We accept all International and Indian Credit Cards and also offer payment option through Net-Banking. We have set up a secure online order system through which your payment is processed. In case the customer would like to pay using an alternate payment mode that is acceptable to us the service fee for charging credit cards will be deducted from the total amount payable. If the product is picked up directly by the customer from the vendor the applicable delivery charge will be deducted from the total amount payable by the customer.

Where is TajOnline.com™ based?
TajOnline.com™ operates from Mumbai, India. All customer service issues are handled in Mumbai, India. Top

Where are the products sourced from?
TajOnline.com™ is in the delivery and service industry business. We believe in hosting only high-quality branded products. Our products are sourced from the most reputed companies in the country.

Flowers - We have a tie up with flower distributors who service large companies in the United States and Japan. Our flowers are always very fresh and professionally made. All flowers will last for approximately four days depending on how they are looked after and weather conditions (i.e. will last for less days in a Delhi Summer than a Delhi winter). Top

Can I send a card along with the gift?
All gifts are sent with a message card which is free. Just type in your message while placing your order and we will do the rest. Top

Are there any hidden costs such as delivery charges, taxes etc.?
The prices are inclusive of cost of product, delivery & service charge and all taxes. Top

Where in India can you deliver?
The delivery cities and towns depend on the product you are ordering. Each page has details of the cities and town serviced. Cakes have a limited delivery list, but other gifts can be delivered to more than 200 towns and cities in India. Top

How do I know that delivery is complete?
We send you an e-mail informing you that your order has been shipped along with the shipping details. If the recipient has sent a return message, this will be e-mailed to you. Top

Are the items delivered as per the display on the Web Pages?
There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used. Top

What if you don't deliver or deliver late?
If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to TajOnline.com™. Top

What if the recipient's address is wrong or the recipient no longer stays there?
TajOnline.com™ will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and no refund will be made. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered. Top

What is your refund policy?
Once an order is booked it cannot be cancelled. If we have not processed the order it can be cancelled with a 10% service fee. For more details please see the terms and conditions. Top